HomeLane is a home interior company that provides personalized design services for decorating and furnishing residential spaces using 3D visualization technology, enabling customers to envision different looks for their kitchens, bedrooms, and living rooms in real-time.
The Brief
MISSING & DAMAGE REPORTING, TECHNICIAN MANAGEMENT SYSTEM, REWORK ORDERS, HOMELANE STORE.
Improved usability across the platform : Actively working towards conducting UX research and usability testing on all projects to create emotional satisfying experiences for users. Implemented a design process : This has helped our team establish more structure to how we conduct our work and allow other teams to gain visibility across our upcoming sprints.
The Approach
Flow of the order which includes major stages that order goes through from lead generation to handover of the interior design. The order journey includes deeper and micro stages and stakeholders at every major stage. This project tackles the improvement in experience at Dispatch, Segregation and Installation stages.
Outcomes
